About
Pricing & Regions
📍 Service Regions
Define your service areas with trip charges and tax rates.
| Region Name | Trip Charge | Tax Rate | 2-Tech Factor | Tax Applies To | Actions |
|---|---|---|---|---|---|
| Provo | $54.95 | 7.00% | 2 x | Parts+Labor | |
| Ogden | $59.95 | 7.00% | 2 x | Parts+Labor | |
| Salt Lake City | $49.95 | 7.00% | 2 x | Parts+Labor |
💵 Diagnosis Fee
The fee charged for the initial service call and diagnosis. Can be applied to the repair cost if the customer proceeds.
$
🔧 Flat Rate Labor Tiers
Standard labor charges based on repair complexity. The "After Diagnosis" column shows what the customer pays at completion.
| Tier | Description | Total Price | After Diagnosis Applied |
|---|---|---|---|
| Tier 1 | Simple repairs (10-30 min) | $
|
$50.00 |
| Tier 2 | Standard repairs (30-60 min) | $
|
$100.00 |
| Tier 3 | Complex repairs (60+ min) | $
|
$150.00 |
⚙️ Labor Pricing Adjustments
Additional charges and multipliers applied to labor pricing based on job requirements.
$
/ hour
Severity Multipliers
Multipliers applied to base labor rate based on repair complexity.
x
x
x
Special Job Add-ons
Additional charges for specialized work requirements.
+$
Added for sealed system repairs (compressor, refrigerant)+$
Added when two techs needed (heavy appliances)
x
Applied to Sub-Zero, Wolf, Viking, etc.📦 Parts Markup
How parts costs are marked up when creating estimates for customers.
%
= $150.00
📅 Estimate & Parts Settings
Configure estimate validity and parts arrival estimates.
days
Add
business days
Add
days to ETA